Shipping Information

What shipping methods do you use?

At Peptides Supply, we are committed to fast, secure, and discreet delivery. We primarily use Priority Shipping Services to ensure your order is processed quickly and arrives safely. Our streamlined shipping system helps keep delivery times efficient, with most packages arriving within just a few business days.

Do you offer cold-packed shipping?

Yes. We understand that temperature-sensitive products require extra care, especially during warmer seasons. That’s why we offer cold-packed express shipping options for eligible items to help maintain product integrity throughout transit. Your order is packaged with protection in mind from dispatch to delivery.

How can I track my order during shipping?

Once your order has been processed and shipped, our automated system will send a tracking number directly to your email. This allows you to monitor your package every step of the way. If you do not receive the email, please check your spam or junk folder, or simply contact our support team for quick assistance.

Why Customers Trust Our Shipping

✔ Fast & Reliable Dispatch
✔ Secure & Discreet Packaging
✔ Temperature-Conscious Shipping Options
✔ Real-Time Tracking Updates
✔ Dedicated Customer Support

Your satisfaction and confidence are our priority. We work hard to make sure every order arrives safely, quickly, and professionally.

Returns, Replacements & Refunds

How do I return my order?

Due to the sensitive nature of our products and our commitment to quality assurance, we are unable to accept returns once an order has been delivered. This policy helps ensure every customer receives products handled under strict safety and quality standards. If you no longer need an item, we kindly ask that it be disposed of responsibly.

How can I get a replacement order?

Your satisfaction is important to us. If your order arrives damaged, incorrect, or with a verified issue, please contact our support team as soon as possible with clear photos and order details. Once reviewed, we will gladly assess the situation and arrange a replacement when appropriate. Each request is handled fairly and individually to ensure the best outcome.

What is your refund policy?

We understand that concerns can arise, and we’re here to help. Refund requests are reviewed on a case-by-case basis by our support team and management. If you experience any issue with your order, we strongly encourage you to contact us first so we can work toward a quick and fair resolution.

Our goal is always customer satisfaction, and we are committed to resolving legitimate concerns professionally and respectfully.

Our Promise to You

✔ Fair Case-by-Case Support
✔ Fast Response to Order Issues
✔ Professional Replacement Assistance
✔ Customer-First Resolution Process
✔ Dedicated Support Team Ready to Help

We value your trust and will always do our best to make things right whenever possible.

Product Information & Customer Support

Where are the instructions?

Detailed product information is available directly on our website. We encourage customers to carefully review each product page before purchasing.

Can you provide usage instructions or guidance?

Yes. We are happy to assist customers with general product information based on the details available on our website, including product descriptions, handling guidance, and standard information related to the item purchased.

Our support team is always ready to help answer questions and provide clarification so you can shop with confidence.

What kind of support can I receive?

We are ready to assist with:

✔ Product information and website details
✔ Order status updates
✔ Shipping and tracking support
✔ Packaging and storage guidance
✔ Checkout or payment assistance
✔ Pre-purchase questions

We’re Here to Help

Your satisfaction is important to us. Whether you have questions before ordering or need support after your purchase, our team is committed to providing prompt, professional, and friendly assistance every step of the way.